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6 Key Features An Ecommerce Platform For Distributors Should Have

6 Key Features An Ecommerce Platform For Distributors Should Have

Many wholesale and distribution businesses are still unsure about the benefits of ecommerce, despite its growing popularity with B2B buyers around the world.

Increasingly wholesalers are expected to provide a fully transparent supply chain that operates in real time. If the rest of the supply chain is embracing ecommerce, you could find yourself losing partners, suppliers, and customers if you don’t have a strong online presence.

You could also be falling behind competitors who are integrating their business systems, inventory management processes and distribution with their ecommerce platform. They could be offering a wider product range and sharper pricing, thanks to improved efficiency.

Here are some key features to look for if you’re searching for the ideal ecommerce platform for distributors.

Automating global opportunities

B2B ecommerce gives distributors access to new suppliers and customers around the world. However, this means that there is a lot of extra information to keep track off, which could be changing on a daily basis.

To make the most of these global opportunities, automated price comparisons and automatic ordering can help to take advantage of the best prices and minimize risks for your stock holdings.

Optimizing customer experience

As more of the Millennial generation become B2B buyers, intuitive user interfaces and online purchasing are becoming a minimum requirement.

First, your site must be found, so excellent search engine optimization and highly relevant results are essential. Then it must be attractive and easy to use, delivering a consistent experience across desktops, tablets and smartphones.

When buyers need additional information the transition to your sales or customer service teams needs to be seamless. To retain customers, their orders need to be processed quickly, efficiently, and accurately, with options like punchout if needed.

Fast and effective automated processes can see an online order placed in another time zone packed and ready for despatch in just a few hours.

Providing real time product information

Your product catalogue needs to clear and accurate, so it must be easy to manage, either as part of the commerce platform or as an integration with your product information management (PIM) system. Easy and flexible on-site search and quotation request options will also streamline the buying process.

Buyers want to order with confidence, so your ecommerce site also needs to show up to date stock levels. To achieve this your inventory systems must operate in real time and be integrated with your ecommerce platform. You also need to be able to update figures immediately for cancelled orders and returns.

Flexible order management

For registered buyers you can deliver tailored pricing and delivery options to meet their requirements. Adding multiple users from the same organization who might have different roles in the buying process, with the option to route purchases for approval, can help to streamline and automate the process.

In a highly price sensitive environment, additional expenses such as express delivery and deliveries to multiple addresses often can’t be passed on, so these options might be reserved to long-term, high-value customers.

Delivering reliability

Your reputation can rest on your ability to deliver reliably, so accurate information throughout the supply chain is essential. Where a customer uses your ecommerce platform as a self-service solution and your delivery supplier’s systems are integrated with your warehouse and fulfillment systems you can minimize errors and optimize delivery scheduling. Your customers can then view the progress of their order in real time if they wish.

Predicting demand

The wealth of information provided by your ecommerce system analytics can help you anticipate demand, plan storage and dispatch. You can make your deliveries more timely, minimize returns and optimize your stock levels.

A Cloud-based ecommerce solution like Cloudfy has been designed for B2B requirements from the outset. Your distribution business could be joining the ecommerce revolution in just a few weeks.

Contact us to find out more.

Simplify

Your Cloudfy setup comes complete with a rich slate of automation tools and customer self-service features designed to minimize the reliance on your staff for routine tasks. Less admin burden, simpler IT stack, and smoother customer experiences - all out-of-the-box in a fast, turn-key setup.

Core Benefits - Simplify

Save $$$

Boost your bottom line by lowering your IT costs and reducing your admin expenses. Cloudfy's automation tools can slash your processing costs and eliminate multiple software licenses. Plus, you benefit from the IT savings of a done-for-you SaaS solution over pricey in-house development.

Core Benefits - Save

Scale

Your Cloudfy solution includes the premier slate of b2b ecommerce features for multi-national distribution that can be switched on as your business scales and your needs adapt: EDI ordering, Punchout, Multi-Store Configurations, Multi-Warehousing, Multi-Currency, Multi-Lingual and so much more.

Core Benefits - Scale
Core Benefits - Simplify Core Benefits - Save Core Benefits - Scale

ERP Integration

Cloudfy comes out-of-the-box with pre-built ERP integrations so launching your connected ecommerce webstore is just a simple, routine configuration task. This turn-key dynamic expedites your time-to-launch and keeps your setup and maintenance costs way down.

The Biggest Challenges for B2B eCommerce Businesses.

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