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Frequently Asked Questions - Cloudfy B2B Ecommerce Software Frequently Asked Questions - Cloudfy B2B Ecommerce Software

Frequently Asked Questions


Choosing the right B2B software for your company is crucial, and you need to make sure that Cloudfy fits your business needs. So, we’ve put together a list of questions that are often asked about the Cloudfy B2B ecommerce platform. If you have any more questions, please don’t hesitate to get in touch with us. We’ll be happy to help.

Frequently Asked Questions

Frequently Asked Questions

We’ve compiled a list of answers to common questions.

How much does the Cloudfy cost?

The Cost depends mainly on the requirements and integrations. The Cost is mainly in terms of build cost, ongoing license, and continuous improvement.  However, our cost is 1/3 less than its nearest competitors with the same functionality.  Contact us to know more!

How long does it take to deliver a project on Cloudfy?

A full project can be delivered in a fraction of the time of most ecommerce projects depending on the scope and functionality. However, generally, we deliver a full project end to end in as little as 16 weeks. Schedule a Demo now to understand more! 

What’s the lead-in time for a project?

Cloudfy can mobilize really quickly and on average a lead in time for a project is between two and four weeks, subject to a signed proposal and deposit payment. Contact us to know more! 

What can Cloudfy integrate with?

Cloudfy is an API-first solution that integrates with all the major ERP and back-office systems. We partner with Microsoft, SAP, Sage, Access Epicor, and all of the leading Back-office platforms, ERPs and CMS. It would be unlikely that we’re not able to connect to your system. Also, we have a number of preconfigured connectors ready to go. Check all integrations now! 

Does Cloudfy support EDI and punchout?

Yes, Cloudfy has many EDI and Punchout solutions. Cloudfy has integrated EDI with major global trading partners and supports a wide range of EDI document types, including orders, invoices, and shipment notifications. Also, it offers punchout integration, which allows customers to access a supplier’s catalog directly from their own procurement system.  

How does Cloudfy deal with really complex pricing?

Cloudfy is one of the leading platforms when it comes to complex pricing for Configurable bundles, especially pricing promotions. And is designed in a way that all these complex pricing scenarios can work in harmony together.  

How does Cloudfy manage complex products?

Cloudfy is a market leader in dealing with merchants who have very complex product types. It has a CPQ builder and can deal with every scenario from bundles to bombs to cope with any complicated selling model.

I have multiple warehouses that need items to be shipped from. Can Cloudfy deal with that?

Yes, multi-site inventory and advanced shipping are Cloudfy’s strengths. We’re able to split shipments at checkout and pick orders can be fulfilled through multiple Inventory locations with advanced workflows.

I need to run more than one storefront. I’ve been told that only Magento can do that. Is that correct?

No, Cloudfy is also a market leader in multi store and not only can it create multi stores from one back end, but you can also create multi sites on unique URLs. So regardless of your multi-site strategy, Cloudfy can be a single platform to run several storefronts with one back-office integration. And it’s much more cost-effective than other large-scale enterprise platforms such as Adobe Commerce or Magento open source. 

What happens if I don’t have an ERP? Can I still use your system?

Cloudfy can be a very strong inventory management system. And can also act as a piece of middleware to connect to other systems together. So, you can manage all stocks, pricing, products, and the details associated with them from one system without the need to connect to anything else. Thus, Cloudfy truly is a one-stop solution for someone getting into ecommerce for the first time or looking to grow their business.

I really need a customer app. I’ve heard they’re really expensive. how can I get an app?

With Cloudfy, you don’t need an expensive, hard-to-maintain app. Cloudfy ships with a custom app that works on all mobile devices. And gives you the ability for your customers to download your own branded app from the Apple and Android stores.

I’m looking for an app. Can you help with that?

Absolutely. At Cloudfy, we have two dedicated apps.  
Customer Ordering app (For mobile phones)
Available for use on all mobile phones to the Google and Android store. 
Can be branded up with your own brand. 
Gives fantastic functionality without the need for an expensive development project. 
Cost effective to run. 
Offers the added benefit of a barcode reader, which allows customers to build orders through scanning barcodes. 
Sales App (For iPad)  
Fantastic for working in exhibitions or where sales people need to sell face to face in the field. 
This is available on Apple Store and can be used with a tablet.
Gives an unrivalled sales functionality including the ability for customers to sign for orders in real-time with real-time stock integration

Why is your license costs so expensive?

Our license costs aren’t expensive compared to other platforms with similar functionality. On average, we are one third cheaper.  
In addition, for the license cost on Cloudfy, you not only get the license to use the platform, but you also get: 
Full support desk
Hosting on the Microsoft Azure Network.
And the benefit of any new functionality that comes from ongoing upgrades without additional cost. 
It even has a local CDN network for those organizations looking to sell internationally.
We truly are amazing value for your money. Contact us to know more!

What happens to my license if I start generating a lot more money?

Don’t expect your license costs to double if your transactions or turnover doubles, we only increase our license costs in small increments to cover the cost of our hosting and operating costs.

What is the ongoing cost of running Cloudfy?

Compared to other e-commerce licensing models, we don’t calculate costs based on turnover. We calculate costs on basis of order volume, which makes Cloudfy far more cost-effective in terms of ongoing costs.  
Even if the turnover of your business significantly increases, the cost of running your platform will not change if your order volumes don’t go above your allowance. Whereas other platforms, if your revenue increases, then your ongoing license cost will skyrocket. 

If I choose Cloudfy, does that mean I’m tied to you as a development agency?

When you invest in Cloudfy,  you are buying into a SaaS solution similar to other SaaS platforms like Bigcommerce or Shopify. However, we do run an escrow service for those agencies who want to hold the code. 

How secure is Cloudfy?

Cloudfy meets some of the strictest global security standards, including cyber essentials, cyber essentials plus. Many of our customers operate within the pharmaceutical sector, which has the highest standards of security. In addition, we have large global brands using the platform who will not sacrifice security standards.  

Will I have to hire a third party to build out and support this system?

Absolutely not. When you engage with Cloudfy, it’s a fully managed service from end to end. We provide a full project discovery. We have two project managers, one for the cadence of your project and one for the technical integration. We’ll support you through the content population, testing and go live process so you can rest assured that you will need a minimum internal resource to deliver a project on Cloudfy.

Will I have to run to you every time I want to make any change to the site?

No, Cloudfy ships with its own content management system and we design and build the solution such that you are not dependent on us for ongoing changes and day-to-day management. You have a full suite of design templates and the ability to change any aspect of the site.

What design capabilities does Cloudfy have?

Cloudfy is a full page builder with the ability to even upload full designs through HTML. This page builder doesn’t have a single template for all pages, we know that businesses need to control individual designs for individual pages. We have multiple templates at multiple levels throughout the customer journey.  

How can we classify the users of Cloudfy into tiers or groups?

Cloudfy’s user base can be segmented into several tiers or groups based on their specific needs and goals. 
Group 1: Individuals or businesses that are new to eCommerce and are looking for a comprehensive solution to launch their online store. Cloudfy provides a user-friendly platform that is easy to set up and manage, making it an ideal choice for this group.  
Group 2: Businesses that have outgrown other SaaS solutions like BigCommerce or Shopify and require more advanced features like multi-site capabilities. Cloudfy is an ideal choice for these businesses as it offers robust customization options and the ability to handle complex operations. 
Group 3: B2B businesses that want to transition to direct-to-consumer operations. Cloudfy offers tailored solutions to meet the unique needs of B2B businesses, making it an excellent choice for this group. 
Group 4: This consists of mainstream B2B customers who want to expand internationally. Cloudfy offers comprehensive solutions for international expansion, including multi-currency and multi-language capabilities. 
Group 5: Large-scale enterprise organizations and global businesses require a platform that can handle complex integrations with back-office systems and offer scalability. Cloudfy’s advanced features and enterprise-level capabilities make it a top choice for this group.  
Schedule a Demo now to know more! 

Can you deliver custom development on the Cloudfy platform?

No. Cloudfy platform as a SAAS solution is designed not to be heavily customized to make it light fast, agile and easy to manage. If you’re looking for full blown custom development, it’s probably not the platform for you, but do speak to us as we have a whole bunch of other ecommerce teams that can deliver on more suitable platforms like Adobe Commerce and Magento that are more aligned to serious custom development.

What technology can I use with Cloudfy?

Cloudfy supports many of the leading ecommerce plugins on the market from people like digital Feefo, Trustpilot, ShipperHQ and more, as long as the integration is API first, there’s a good chance we have either integrated to it or can integrate to it. And this includes all payment service providers.  

What payment service providers can I use with Cloudfy?

Cloudfy has all of the leading Payment service providers including PayPal, Braintree Opayo. Adyen as standard out-of-the-box. If you want to integrate some obscure payment service provider providing it is secure, we will consider that from as little as £750. 

Hope we answered all your queries or you would like a free, no obligation consultation on how Cloudfy could work for you.