B2B sales can be a cut-throat business. Your competitors are constantly vying for your clients’ attention and doing whatever they can to woo your customers away from you, putting your long-term viability at risk. Since so many other distributors sell similar goods as you, at similar price points, it’s more important than ever that your business provide your clients with the most efficient, error-free, hassle-free ordering experience possible to achieve a high level of customer satisfaction and increase your retention rate.
WHY YOUR CLIENTS WILL ❤️ YOUR CLOUDFY SITE
Here’s just a few of the many ways Cloudfy can help you boost client satisfaction and improve customer retention:
Filling out purchase order forms can be a costly time consuming process for your clients. Instead, with a Cloudfy webstore, your customers will appreciate the great selection of time-saving, easy-ordering tools including: repeat-order templates, Excel order uploading, a client ordering app for phones and tablets, EDI, barcode scanning and more.
If your order entry process involves someone manually keying all your purchase orders into your ERP, that can lead to a lot costly errors, omissions, returns and upset customers – all of which can be dramatically reduced, if not eliminated outright with Cloudfy’s automated order processing and workflows. Let the technology do the typing so your team can focus on new sales opportunities instead of on returns and complaints.
Thanks to Cloudfy’s personalization tools, your clients will appreciate the fact that their ordering portal truly speaks to their unique needs. Cloudfy gives you the ability to show different products ranges to different customers, or present them with different promotions, or provide them different shopping experiences and even custom-branded urls (a.k.a. multi-site experiences).
In this day and age, there’s no reason your clients’ ability to order from you should be limited to your regular weekday office hours. By giving your clients a B2B ecommerce site where they can place their orders at their leisure, 24/7, they’ll be a lot happier knowing they can get their work done on their schedule.
When your customers can place their orders online, the orders are immediately sent from the Cloudfy site to your ERP (unless you opt for a quote workflow process). By eliminating the need for your admin personnel to manually enter the order into your ERP, your customers benefit from a more rapid turnaround and fulfillment because they no longer have to wait for their order to work its way through a customer service queue or await action in someone’s inbox.
Cloudfy gives your sales reps the ability to walk your customers through an order, add or remove items in their cart, and even place the order on behalf of your customers. This functionality can be very handy when:
- Your client is out-in-the-field, away from their desk, but needs to place an urgent order by phone.
- Your client has questions about items in their shopping cart, and wants a helping hand to view what’s in their cart, answer questions, and if necessary edit the contents of the shopping cart.
See for yourself how Cloudfy can help you improve your customer experience and keep more of your clients, more long-term. Schedule your free demo today.