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Cloudfy Ecommerce FAQs (Updated)

Cloudfy B2B Ecommerce FAQ

Business to business (B2B) ecommerce is one of the most effective sales channels for your buyers. Over one third rate it ahead of in-person sales, video conferencing, email and telephone.

Are you ready to take advantage of online self-service, predictive analytics, and dynamic pricing?

Can you create seamless and personalized buying experiences for your customers all the time, wherever they are?

Understanding Cloudfy Ecommerce

Cloudfy is quickly becoming one of the most popular ecommerce platforms for complex B2B sales. It’s designed with the future in mind and delivers all the scalable B2B ecommerce features you need in the cloud.

Here are answer some of the questions we’re often asked to help you understand a little more about Cloudfy ecommerce.

Why the Cloud?

A B2B ecommerce solution in the cloud means your website isn’t in a single place on a single server. Instead, multiple servers deliver the highest levels of availability and scalability. Hosting, IT infrastructure, maintenance and support are all provided for you. As your business grows, your Cloudfy ecommerce solution grows with you.

Who created Cloudfy?

The people who created Cloudfy are experts in B2B ecommerce. They have worked with many well-known manufacturers, distributors and wholesalers for over 15 years.

The Cloudfy team saw there was demand for a scalable B2B ecommerce platform. The fast-moving B2B environment needed an ‘ever green’ solution to keep pace with changing buyer expectations. Companies wanted an alternative to the large capital investment once needed to build a custom B2B ecommerce site. Most importantly, they wanted to stay ahead of the crowd with the latest functionality.

Who maintains my Cloudfy site?

You no longer have to rely on a developer for every small change to your site’s content or structure. Cloudfy provides an easy to use interface allowing you to manage your website from end to end. We provide and support a platform optimized for outstanding ecommerce performance and security. You can change content, prices, customer information and manage your site on a daily basis. If you have any questions the Cloudfy team is on hand to help.

How do I manage my Cloudfy site?

You can securely login to Cloudfy’s easy to use intuitive dashboard to manage your site. You don’t need to rely on a small number of technical experts to create and manage compelling online content. Advice and support from Cloudfy are just a phone call or email away.

What happens if there is a problem on my Cloudfy site?

Around the clock monitoring and support mean we’re likely to discover and solve many problems before you notice them. Thanks to Cloudfy’s unique platform and technology we can quickly resolve any issues in line with our agreed service levels.

Can I customize my website design?

Yes, Cloudfy’s responsive templates offer almost limitless design scope in a completely flexible way. You can choose the best style to suit your brand and business needs including the colours, fonts, logos, banners and content for your site. Alternatively, you can choose to create a completely bespoke website.

Is a Cloudfy site only for trade customers?

Secure logins allow your registered customers to benefit from full online self-service. With business system integration, they can see their contracted pricing and purchase history and manage their account online. You can also make direct to consumer (D2C) sales via your Cloudfy site with a guest checkout experience. Alternatively, you can configure Cloudfy for D2C at one site address and for trade customers at a different address.

Can you show me how a Cloudfy site works?

Yes, we’ll be happy to give you a free Cloudfy demonstration. It’s easy to request one here.

Which boxes on the home page of a Cloudfy site are editable?

All of them except the login panel. If you have any specific requirements we’ll be happy to discuss them with you. Just get in touch.

Can we set different shipping rates?

Yes, you can use the pre-built tools in Cloudfy, your back office system, or a third party extension like ShipperHQ. You can easily handle different national and international delivery addresses, weights, sizes and order values. You can also configure taxes by country.

Is there address lookup on the ordering page?

Yes, you can look up addresses from Cloudfy. There’s also a pre-built extension with data8 to validate addresses, bank details, phone numbers and email details.

How is Cloudfy hosted?

Cloudfy hosting is provided as part of your fee. Our data centers in the US, UK and Asia are ISO27001 compliant, offering the highest levels of performance and availability.

Is there a limit on sub categories for main category drop downs?

You can reduce your buyer’s navigation time with Cloudfy’s powerful mega menu feature. You can display categories and sub-categories in a large menu view for desktop PCs. This feature can be switched on or off or replaced with a standard category navigation menu if preferred. You can also add attributes like brand, color, and size. You can include product filters in categories and offer customizable options with configurable product types.

We can currently put products in more than one category on the website, is this possible with Cloudfy?

Yes this is possible: there’s no limit.

How often does the website get updates from the ERP system?

Your website can be updated in near real time. This provides full visibility and transparency for pricing and inventory information for buyers and your sales and customer service teams.

What data can the website collect?

Cloudfy collects data through its management system. It’s easy to identify top products and customers, average order value, total sales, and sales per month, for example. To use Google’s analytics tools, you can simply enter your account number using Cloudfy’s dashboard.

What can customers view in their online account?

Your registered customers can see product information, contract pricing, their order history and their aged debt. It’s easy for them to simply repeat their last order and you can highlight relevant promotions.

Can customers view all their orders from our ERP system or only web orders?

When you integrate your ERP system with Cloudfy your registered customers can view, print and pay all their invoices.

What are the priority levels for resolving any issues?

To provide the best possible support we tailor response times to meet your priorities.

 

Priority Description Response Time Target resolution Time
Urgent Urgent support addresses anything that materially affects processing transactions through your website. For example, if your website is inoperable or critical functions such as payments are unavailable. 30 minutes 4 hours
High High priority issues arise when important areas of your website are inoperable but your normal business processes aren’t affected. 1 hour 8 hours
Medium Your website can operate for normal business although there’s a non-critical minor fault with minimum impact. 4 hours 3 business days
Low All other requests such as cosmetic changes 1 business day 7 business days

What is your guaranteed hosting uptime?

Cloudfy provides 99.95% uptime as a minimum.

What website content is controllable by us?

You have all the tools you need for the everyday management of your ecommerce site. This includes all your text and images, banners, product descriptions and categories, pricing, search engine optimization (SEO) and meta data.

Find out how you can simplify your operations, save money and scale as your business grows with Cloudfy. Book a demonstration today.

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