Kreussler Textile Care is part of Kreussler & Co, based in Florida, USA. The company continues over 100 years’ tradition in the pharmaceutical and textile chemistry sectors. Kreussler prides itself on its independence and future-oriented approach. It develops and markets its own branded products, supported by in-house research. It has patented energy- and water-efficient industrial laundry processes and a specialist wet-cleaning system. Kreussler has also developed a powerful liquid detergent and an environmentally friendly alternative to contemporary dry cleaning.
The company wanted to modernize its manual ordering processes with fast online self-service for priority customers. The company chose Cloudfy to create a business to business (B2B) ecommerce portal and easy-to-use online product catalog.
Products
Solution: B2B ecommerce portal
Integration: Fishbowl and QuickBooks
Features: Online product catalogue
The Challenge
Kreussler traditionally took customer orders by telephone, which was time-consuming. Manual data entry also increased the likelihood of errors which could cause delays and affect customer satisfaction.
To improve customer service and efficiency the company wanted to provide a priority customer self-service solution for quick ordering. Most Kreussler customers are smaller businesses placing regular orders for frequently purchased items. A simplified online catalog with minimal product details would help to streamline their ordering process.
Our Approach
Launched in April 2024, Kreussler’s new purpose designed B2B ecommerce portal ensures customers can place orders quickly and easily. The online product catalog provides clear information and accurate pricing, improving the purchasing process for customers. Whether they’re spending a hundred dollars or many thousands QuickBooks integration allows them to access, download and pay their invoices.
With warehouse sites in both Florida and Las Vegas, keeping track of inventory was an important priority for Kreussler. Seamless integration with inventory management from Fishbowl provides reliable and accurate online visibility of stock levels and lead times. Online orders immediately create records to begin the order fulfillment process, generate invoices and update stock quantities. Automated order workflows improve service and increase customer satisfaction.
Fishbowl integration
Operational performance improves with Fishbowl’s powerful inventory management tools and Cloudfy’s advanced B2B ecommerce features. Together, they boost efficiency and help reduce costs so you can focus on growth
Seamless Fishbowl integration:
- streamlines order processing
- minimizes manual data entry
- provides real-time inventory visibility.
Fishbowl and B2B ecommerce integration delivers real-time insights into inventory levels, order status, and customer data. It eliminates information silos and empowers you to make informed decisions. By optimizing inventory management, you can provide better customer experiences and improve retention.
Fishbowl integrates with your ecommerce platform and other sales channels to speed up dispatch from multiple warehouses. You can convert your orders into cash more quickly. It’s easy to set up pricing tiers, upgrade and customize products, and immediately convert quotes to sales orders. Tracking materials, components and parts ensures everything is visible, right down to the bin or shelf number.
Results
Kreussler customers now benefit from fast and convenient online ordering. Easy-to-use tools mean they can save and reorder their most frequently purchased items quickly and efficiently. Of course, the customer support team is still only a phone call away when they need some extra information.
Find out how you can simplify and streamline your operations and improve customer satisfaction with online self-service. Schedule your complimentary Cloudfy demonstration today.
