Harvest Healthcare, located in the UK, specializes in selling products designed specifically for the Community Care sector. They manufacture a wide range of equipment that enables individuals to receive the care they need while remaining independent for as long as possible. Their 44,000 square foot warehouse is filled with products and parts, most of which can be delivered to their customers the next day. And they needed a wholesale ordering portal, to integrate with their Sage 200 ERP, where their clients could order replacement parts, view invoices and utilize an approval workflow process.
✓ SAGE 200 Integration
Thanks to Cloudfy’s pre-built Sage 200 ERP integration, we’re able to populate their new B2B ecomm portal with their products, inventory and pricing that gets pulled from the ERP and send the orders back the other way.
✓ PARTS FINDER
Cloudfy gave Harvest’ clients the ability to search their website for specific parts associated with the broader products. For instance, when a piece of a larger product like a wheelchair breaks down, customers want to replace just that part, not the entire chair. And so the parts finder tool helps narrow the search to find the specific part needed in less time.
✓ INVOICE PORTAL
Thanks to the client invoice portal feature, Harvest’ accounting team can populate the website with client invoices and credit memos so that their clients can login to find all those sorts of materials and self-service at their own leisure rather than have to constantly submit requests to the central office.
✓ APPROVALS PROCESS
Harvest customers have different roles within their organizations. Examples include junior buyers who have limits on how much they can purchase; an account with ten branches across the UK with one employee assigned to approve ordering across all branches; and organizations with multiple branches that allow ordering to take place through each branch. The approvals process, through their Cloudfy ecommerce portal, is a flexible system designed to work with the myriad ways that businesses are set up to approve and place orders.
If you’re looking for similar B2B ecommerce tools, with deep ERP integration, then contact us now to request your free Cloudfy demo.