Depending on their specific requirements your buyer’s delivery charges need to be carefully calculated. You will want them to be happy with the service they receive and the price, but you also need to be sure you have included all of the costs. With multiple locations, various quantities and weights this can be complicated. Cloudfy can help.
Customer choice
Your B2B buyers know exactly what they want. That’s why giving them the tools to place orders and manage their accounts with online self-service is so important. With delivery configuration included as one of Cloudfy’s features you can give them the flexibility to specify their delivery requirements when they log in as a user to your B2B ecommerce site.
You can include complex strategies for global shipping and automated custom address books. Drop shipping and custom packaging can all be provided around the clock. Then, based on your customer’s location and choices, Cloudfy can automatically handle their shipping charges based on variables like weight, volume, destination, handling requirements, purchase-specific surcharges and insurance.
Don’t lose valuable sales
Your buyers want to know the total cost of their order, including shipping. They won’t want to wait, and they might want to test different options before making their final decision.
One of the biggest reasons that purchases are abandoned is shipping. The reasons vary widely from dissatisfaction with the shipping options and delivery dates to the costs of delivering split consignments to multiple locations. Offering your buyers custom shipping options on your B2B ecommerce site can give you a major competitive advantage.
Transparent shipping rates
Buyers will want to see their costs clearly and will want to choose shipping options to meet their needs. Some might want the cheapest option, even if delivery takes much longer. For others speed could be essential.
Allowing them to see comparative costs will help them to make the best choice and improve their experience and satisfaction.
Other charges
Many complex logistical requirements can be automated in real-time, such as lighter-than-load shipments (LTL), so that your buyer can see exactly what they will pay for their part of the load. Carriers often charge handling fees for delivery notifications, liftgates and movements across international borders. When these charges are calculated automatically in real-time, there are fewer complaints from customers because there aren’t any surprises.
Customized for complexity
Every B2B order will be different and you might also need to include products from other manufacturers and warehouses to improve your speed of delivery and product offer.
Integration with your business systems can streamline these complex delivery requirements. You can set flat rate shipping, free shipping or shipping by weight options or tailor shipping charges according to each customer’s needs.
You can also link directly with your carriers to see their prices in real time. You can even include insurance for high-value orders as an extra option for your customers.
Packaging and bundling
You can also offer customized packaging options from simple bubble-wrap to generic boxes for economy to more robust, bespoke and branded options. Offering a choice can help to reduce complaints, either concerning damage in transit or the cost of delivery.
Without the integration and automation offered by Cloudfy’s delivery configuration feature, the alternative would be multiple staff members to manage complex shipping and multi-channel selling.
Contact us today to find out how to streamline your shipping processes with Cloudfy’s delivery configuration feature.
