More than 10 years ago NetSuite announced a partnership with an Australian start-up business, JCurve. The aim was to deliver integrated enterprise resource planning (ERP), customer relationship management (CRM), and ecommerce for small businesses.
JCurve is now NetSuite’s largest solution partner globally, by number of customers managed. They are a leading five-star NetSuite partner in the cloud offering JCurve ERP as a small business edition of NetSuite.
JCurve growing their market share in Australia
This year JCurve has realigned the relationship with NetSuite, moving beyond small business solutions to offer the full NetSuite family of products.
The company is looking ahead to significant growth in Australia and across the Asia Pacific region. Their plans are supported by the acquisition of Spectrum in 2018, a specialist Oracle NetSuite partner based in Singapore.
The company is now looking to extend its offer to larger and more complex NetSuite solutions and to provide consultancy services.
Cloudfy and JCurve collaboration
The Cloudfy team worked closely with JCurve to implement a new hybrid business to business (B2B) and direct to consumer (D2C) ecommerce solution with full NetSuite integration for Foodcare Systems Australia.
Foodcare Systems were looking for a single customer-centric online solution for their B2B and B2C customers to replace their Magento website. Their solution was an ecommerce portal fully integrated with NetSuite.
The portal allows B2C users to explore the product range, see prices, bulk discounts and to place orders without an account. Their registered B2B customers can see trade prices and access their own online accounts to create order templates for favorite purchases and to complete quick orders. They can easily manage purchasing workflows and access their order history and previously generated quotes.
The collaboration with JCurve ensures this hybrid website is completely integrated with super-fast real-time API (application programming interface) calls.
Customer data and existing order management processes including credit control, pricing, and order processing are all seamlessly integrated. With such a large catalog another essential feature is easy product information management.
NetSuite integration for powerful ecommerce solutions
Whether you already use NetSuite to run your business operations or need to move from business silos to an integrated ecommerce platform, Cloudfy’s NetSuite integration could be the answer you’re looking for.
Cloudfy has been designed from the outset to meet the needs of B2B ecommerce. The connector has been specifically designed for full integration with NetSuite to provide a seamless ecommerce portal with order management, inventory, merchandising, marketing, finance and customer service.
This provides a synchronized view of customer information and orders as well as pricing, products, and stock information in real-time. Customers can view products, place orders and check their order history at any time and from anywhere.
Innovation and ecommerce growth in Australia and the Asia Pacific region
The member countries in the Association of Southeast Asian Nations (ASEAN) have a combined gross domestic product (GDP) of US$2.55 trillion. Some estimates predict that it is likely to move from the sixth to the fourth largest economy in the world by 2050, overtaking the European Union.
Forrester forecasts that B2B ecommerce in the region will grow at 12% per annum, with B2B online marketplaces at the core of changing buyer behavior.
Three-quarters of micro, small and medium-sized enterprises in ASEAN see the potential of digital integration, but only 16% are currently realizing its full potential.
As small and medium-sized businesses start digitizing their operations, financial organizations are expanding their offers with new services and technologies in countries that have traditionally favored cash transactions.
Standard Chartered is developing a scalable payment engine to provide seamless and cashless cross-border payments in local currencies, e-wallets, cards, QR codes and real time direct debits.
They have teamed up with Deutsche Post DHL Group to create an online collections solution that allows customers across Asia to make online payments in local currencies for shipping charges, duties and taxes. There are plans for in-store collections and payments on delivery using QR codes and instant payments powered by an app integrated with handheld devices.
Ride-hailing company Gojek partnered with Indonesia’s Agriculture Ministry to help local farmers and market vendors move their services online during the coronavirus pandemic.
While internet penetration in some countries is at the leading edge, it is still low in others such as Laos, Cambodia, and Myanmar, and the digital, regulatory and financial frameworks need further development to support ecommerce transactions.
The Asia Pacific region represents outstanding opportunities for B2B ecommerce growth. The expertise of both Cloudfy and JCurve will be valuable to small, medium and large enterprises that are planning their digital future.
For more information about opportunities to optimize an integrated NetSuite ecommerce solution, talk to one of our experts.