Based in Miami, Florida, Corpac Steel has manufacturing facilities, operations and stocking locations in the Americas, Caribbean, Europe and Asia. As part of the Corpac Group, it plays a key role in the Group’s steel production, trading and distribution network.
The company serves regional suppliers and global corporations in over 20 industries including energy, transportation, and manufacturing. It offers a full range of carbon steel line pipes, valves, fittings and flanges. At any time, the company holds over 100,000 tons of inventory in stock, ready to order and deliver.
Products
Solution: Document and invoice portal
Integration: SAP Business One
Features: Online self-service
The Challenge
Corpac must quickly and efficiently provide customers with specifications for different steel products known as mill test reports (MTRs). Because each customer needs different MTRs, accessing the right information for each enquiry was a complex process. Support staff were spending a lot of their time fulfilling the requirement. They chose Cloudfy to help simplify and streamline finding, collating and delivering the right content for each client to their own bespoke client portal.
Our Approach
Integrating Cloudfy and SAP Business One enterprise (ERP) system allows fast and accurate MTR and invoice delivery.
The new MTR portal gives Corpac’s customers around the clock access to the detailed information they need. They can login, view, download and print key reports whenever they need them. Along with an invoice portal customers can view, download, print and pay their invoices. Administration is reduced, so employees can spend their time on more added value activities and improving customer satisfaction.
Integration with the company’s Authorize.net payment gateway also allows Corpac to streamline payment processing. Created by Visa, the company can accept all payment types easily and securely.
SAP Business One integration
Cloudfy is purpose designed to support complex business to business (B2B) processes and includes SAP Business One integration. It’s available out-of-the-box and works with both SQL and SAP HANA databases. You can easily import master data records, replicate SAP pricing logic and near real-time scheduling.
SAP Business One is a comprehensive business management solution which provides a unified view of your business operations. When it’s integrated with other business systems you can streamline processes, improve data accuracy, and increase efficiency.
By bridging the gap between different business systems, you can automate many manual processes and free up time and resources. This can include key documentation, electronic data interchange (EDI), product information, customer relationship management (CRM) and warehouse management.
You can synchronize inventory levels and pricing in near real time to make sure your customers always have access to accurate information.
As a certified SAP partner, Cloudfy works with you to provide a comprehensive solution. You can synchronize data about customers, orders, pricing, products, inventory and order status.
Results
Cloudfy and SAP Business One integration provided a seamless solution to meet a major challenge for the Corpac Steel team. Online customer self-service for key MTR reports and invoicing has freed up resources for other value-added activities.
Find out how your PVF business can improve customer service with Cloudfy. Book a free demonstration today.
