UPS Healthcare Case Study
How UPS Healthcare launched high-volume pharma ordering in under 8 weeks
UPS Healthcare needed a B2B ordering portal for its European pharma customers, and it needed it fast. Cloudfy delivered a secure self-service portal, fully integrated with Microsoft Dynamics and UPS global systems, and ready to scale with demand.
- <8 weeks
- to a fully integrated launch
- 15,000
- pharma customers served a day
- 2 ways
- to order: portal or direct integration
Strict rules. Huge volumes. No time to lose.
UPS Healthcare works hand in hand with healthcare providers and life science companies. Its job is to keep improving the supply chain, so it performs better and stays compliant. That's a complex place to operate.
UPS urgently needed a B2B ecommerce portal for its European pharmaceutical distribution. Customers of every size had to be able to order online, or straight from their own procurement systems. With heavy traffic and order volumes growing fast, the platform had to keep up.
What UPS needed
A launch date that couldn't slip
Getting a new online self-service site live, fast, was the top priority.
Pharma-ready from day one
High-level functionality straight out of the box, to meet the sector's strict requirements.
A managed service
A partner to run the platform and connect it to UPS's own distribution systems.
Room to grow
A flexible platform that scales as demand and order volumes rise.
From discovery to go-live, at full speed
A launch this fast takes more than quick code. It takes a shared plan, the right people in the room, and the flexibility to adapt as you go.
Why UPS chose Cloudfy
We know pharma
The Cloudfy team brought real pharmaceutical industry experience to the table.
Speed you can plan around
An experienced partner that responds quickly and delivers outstanding ecommerce performance.
Enterprise from the start
Cloudfy Enterprise Edition, run as a managed service, built to scale with demand.
- 1Discovery
One shared plan
Cloudfy led discovery with UPS stakeholders to map data flows, integration needs and user experience (UX).
- 2Agile build
A dedicated team
Working alongside key customer representatives, the team moved fast on data and systems integration.
- 3Test and launch
No surprises
Close collaboration through beta testing, pre-launch and go-live.
- 4Onboarding
We've got you
Cloudfy helped onboard customers to the portal and direct ordering, with support in place for the first three months.
One home for pharma orders. Two easy ways to buy.
UPS now has a one-stop solution for its clinical and pharmaceutical shipments. Every customer, large or small, orders the way that suits them.
Order and reorder in a few clicks
A secure self-service portal makes ordering quick and easy, whenever customers need it.
- Secure logins for every customer
- Fast ordering and easy reordering
- A clear view of inventory levels
- Automated shipping through UPS global distribution systems
Orders straight from their own systems
Big accounts order directly from their procurement systems and processes, without logging in.
- Customized interfaces
- AS2 EDI
- XML ordering
Billing and credit control, joined up
Cloudfy integrates with UPS back-office billing and management systems. Customer service and credit control get end-to-end support, from first order to final invoice.
We love the speed to market with the Cloudfy team. We wanted a single partner for B2B Ecommerce rather than an SI and platform provider. Their can-do attitude from day 1 has been refreshing. We worked together to build new capability across UPS and Polarspeed. Keep it up!
Andy MoneySupply Chain Director, UPS PolarspeedEvery objective met. And still growing.
Every key objective delivered
Cloudfy hit all the key project objectives, right on deadline.
Thousands of customers self-serve
Every day, customers place new orders and reorder key pharmaceutical products online.
Growing with demand
The portal has grown to keep pace with increasing demand.
More projects together
A close relationship across multiple specialized B2B projects, with the platform launching in other parts of the world.
Good news, IT: we handle the integration
Systems integration is complex. That's why the Cloudfy Enterprise team takes care of the setup and the ongoing maintenance, so your team can focus on great customer service.
Fast to connect, your way
For UPS, Cloudfy connects Microsoft Dynamics and UPS global systems, so everything works as one.
Pre-built connectors for leading business systems get you live fast. Got customized requirements? A powerful API has you covered.
B2B ecommerce-ERP integration gives you one joined-up solution that saves time and makes life easier for your customers.
Every item, tracked
Out-of-the-box WMS integration handles even the most complex warehousing tables.
One connector saves time and money, cuts manual data entry errors and makes order fulfillment more accurate.
All your locations, one view
Multi-warehousing lets you control inventory across physical, virtual and mobile warehousing locations, plus your ecommerce sites.
It all syncs with your ERP and WMS.
From order capture to fulfillment, your customers and in-house teams see what's happening in near real time.
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Read the storyUPS Healthcare and Cloudfy at a glance
Why did UPS Healthcare choose Cloudfy?
UPS wanted an experienced B2B partner who could respond quickly and deliver outstanding ecommerce performance. It chose Cloudfy Enterprise Edition because of the Cloudfy team's pharmaceutical industry experience and its ability to deliver quickly and effectively.
How long did it take Cloudfy to launch the UPS Healthcare B2B portal?
Under 8 weeks. Cloudfy delivered the B2B ecommerce platform fully integrated with UPS global distribution systems, and met all the key project objectives, in that time.
Which systems does the UPS Healthcare portal integrate with?
Cloudfy integrates with Microsoft Dynamics (UPS's ERP) and its warehouse management system (WMS), with UPS global distribution systems for automated shipping, and with back-office billing and management systems for customer service and credit control.
How do larger UPS Healthcare customers place orders?
Larger customers can order directly from their own systems, using customized interfaces, AS2 EDI and XML. Other customers use the secure self-service portal to order, reorder and check inventory levels.
How many customers does the UPS Healthcare portal serve?
The portal was built for European distribution of pharmaceutical products to 15,000 customers daily. Every day, thousands of customers use it to place new orders and reorder key pharmaceutical products.
Has Cloudfy worked with UPS on other projects?
Yes. Since the first launch, Cloudfy has built a close relationship with UPS across multiple specialized B2B projects, including new capability built together across UPS and UPS Polarspeed.
What support did Cloudfy provide after go-live?
Cloudfy supported customer onboarding for both the B2B ecommerce portal and direct order integration for the first three months. Cloudfy continues to work closely with UPS to add features and launch the platform in other parts of the world.
Tight deadline? High volumes? Let's talk.
Tell us your launch date, your systems and how many customers you serve. We'll show you how Cloudfy gets you live fast, fully integrated with your ERP and WMS, and ready to scale. We've got you. Complex B2B welcome.