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Printer & Ink Supplier Launches Client Ordering Site with 365 BC Integration

Tetenal logo

UK-based supplier of paper, ink, and printers Tetenal wanted to improve their customers’ ordering experience AND simplify their own operation. Their MVP demanded a robust B2B ecommerce solution with an invoice portal, ERP integration and D2C capability as well.

Case for Change

Their previous shopping cart solution did not offer enough customer self-service features. Just viewing their old invoices was inconvenient and so clients would have to contact Tetenal’s offices instead, leading to high admin workload and expenses. What’s more, their previous ecommerce software vendor suddenly hit them with hidden fee increases, causing them unexpected strain on their fixed budget, prompting them to look elsewhere for a software provider (Cloudfy) who offers upfront and transparent pricing

The Solution

Tetenal Portal
View their new online ordering portal - Powered by Cloudfy

Key Features


Through their new client invoice portal, their customers now have the ability to access, view, print, download and pay every one of their invoices at the click of a button. As a result, Tetenal now deals with fewer invoice-related customer service issues, thus reducing expenses and shortening their quote-to-cash cycle too!


Their Cloudfy ecommerce site now integrates with their Dynamics 365 Business Central (BC) ERP system. Thanks to this connectivity items such as products, pricing, customer records, invoices and order history are all fed from D365 BC to the site which collects the orders and payments and passes them back to the ERP.


Their previous ecomm tech stack lacked any voucher capability, which is now a boilerplate expectation from online customers. Their new Cloudfy setup now enables them to expand beyond their normal pricing structures and increase sales thanks to their usage of promotions and discounts and coupons.


To help diversify their revenue streams and increase sales, their new website was configured to also provide a regular retail storefront so that the company could diversify their revenue stream and increase overall sales of printers, inks and paper. The store now performs in hybrid fashion – guest checkout for D2C customers and login for personalized user experience and trade-only pricing for established B2B clients.


Thanks to multiple payment gateway integrations, the checkout process is configured to provide Tetenal’s B2B clients the convenience and flexibility to select their preferred payment method – on account (if approved) or WorldPay for credit cards or PayPal if they like. And for D2C clients performing a guest checkout – WorldPay or PayPal.

If you’re looking for self-service features, powered by ERP integration for your supply business, contact us now to schedule your complimentary Cloudfy demo.


Your Cloudfy setup comes complete with a rich slate of automation tools and customer self-service features designed to minimize the reliance on your staff for routine tasks. Less admin burden, simpler IT stack, and smoother customer experiences – all out-of-the-box in a fast, turn-key setup.

SAVE $$$

Boost your bottom line by lowering your IT costs and reducing your admin expenses. Cloudfy’s automation tools can slash your processing costs and eliminate multiple software licenses. Plus, you benefit from the IT savings of a done-for-you SaaS solution over pricey in-house development.


Your Cloudfy solution includes the premier slate of b2b ecommerce features for multi-national distribution that can be switched on as your business scales and your needs adapt: EDI ordering, Punchout, Multi-Store Configurations, Multi-Warehousing, Multi-Currency, Multi-Lingual and so much more.

ERP Systems Integration

Cloudfy comes out-of-the-box with pre-built ERP System Integrations so launching your connected ecommerce webstore is just a simple, routine configuration task. This turn-key dynamic expedites your time-to-launch and keeps your setup and maintenance costs way down.

B2B Ecommerce ERP



Streamline your operation, improve customer satisfaction and accelerate your quote-to-cash cycle by giving your clients their own easy-access portal to tackle any-and-all routine requests including:
Mobile Sales Person App-9

Complex Requirements? Bring it on!


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