Digital transformation consists of using digital solutions to streamline processes and improve the buyer’s experience, and it offers an opportunity for your business to grow. Digital transformation must be applied in a way that meets customer needs. By doing so, it provides alternate channels for customer engagement, less disruption in the supply chain and lower costs, all while preserving your cash flow.
A key point in digital transformation is the order-to-cash (O2C) process. O2C encompasses your entire ordering process and starts the moment a customer or client places an order.
Cloudfy can transform your O2C processes and provide a streamlined selling system to help your business convert a visitor into a customer who has completed a transaction.
O2C activities affect your entire organization, from supply chain management to inventory management to labor. Cloudfy combines and automates multiple processes into a single system that covers the entire buying journey, including the following:
- Attracting leads
- Delivering a quote
- Serving the invoice
Cloudfy allows you to serve your customers any time of the day or night with a fully integrated ecommerce solution that provides a single connection into your ERP system. This streamlines processes so that external product data is updated automatically, making it easier to fulfillll orders and send invoices. This leads to improved efficiency and productivity, improved customer service, reduced downtime in the sales cycle, improved accuracy and better visibility. Cloudfy offers several payment options so that your customers can complete their orders.
You can modernize your business systems with Cloudfy’s ecommerce portal and provide a consolidated view of the customer-to-sales pipeline and customer services teams.
Contact us today to find out how we can help you complete a digital transformation with Cloudfy.